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TERRA2005 014


WORLD WATER DAY / March 2016 / Water and Jobs


Turkey. Construction of waste water treatment plant and waste water collectors in Erzurum greater municipality

In this project, which is financed by EuropeAid, the consortium of which Sachsen Wasser GmbH (SW) is part of, is constructing a waste water treatment plant (WWTP) and waste water collectors locates in Erzurum and is responsible for its operation and maintenance  (O&M)  during   the   first  two years. The role of SW is to support the operational team that is responsible for the training, operational supervision and maintenance by assigning a process engineer to, among other duties, supervise the treatment process and the performance of the installed mechanical equipment of the WWTP.


Palestinian Territories. Master Plan West Bank North and North West

SW and our lead partner were selected to conduct master plan study of the North and the North-West part of the West Bank. The overall goal of the master plan study is to contribute to human health and to the development of this region as well as to the preservation of water resources. Its objectives are related to the orientations outlined in national sector strategy, namely to contribute to a sufficient provision of drinking water for the citizens and the industry of the country and to protect the environment. The master plan study will provide transparently prioritized and recommended measures of water and sewerage infrastructure investments that build on the Palestinian Water Authority policy and strategy and a needs and impacts assessment. Furthermore the master plan will provide  a   phased   investment   plan  as basis for national and donor funding with regard to urban and rural water and sewerage infrastructure for the short, medium and long term concerning water supply, waste water collection and treatment. SW contributed to development of forecasts for future real and apparent losses for various scenarios based on different levels of investments, rehabilitation and maintenance/leak detection activities. Also based on available socio-economic data SW analysed the potential contribution capacity of domestic consumers (ability-to-pay) to O&M and capital cost. At the end SW will conduct financial analyses (determination of economic dynamic prime cost and financial dynamic prime cost) based on estimated costs for investments and operation and expected volumes of produced drinking water and treated waste water based.


Bolivia. Program for sustainable drinking water supply and sanitation in peri-urban areas (PERIAGUA), Santa Cruz de la Sierra, Tarija

Within this Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) financed project SW contributes to the implementation of a sustainable management of water resources. Focus is the protection of watersheds and capacity development of decision makers in this field. Main activities were the development of a plan for monitoring  of  the  presence of pesticides, arsenic, manganese, iron, fluorides in surface / ground water used in the water supply system of the cities Santa Cruz de la Sierra and Tarija. Also analysis of hydrogeological sys-tem based on isotopic data were conducted in order to get information about origin of water, zones of ground water re-charge, connections and interactions of different ground and surface water sources.


Albania. Municipal Infrastructure Programme (MIP) II for water supply and se-werage: Project location of Kamza

The Institutional Support Programme (component C) of the MIP for Kamza has been essentially finalised in late 2015. Commercial procedures at the Kamza Water Department and overall performance, including loss control,  are improved. New challenges lie ahead due to territorial reform in Albania and foreseen merger with the adjacent water and waste water utility.


Tajikistan. Stakeholder Participation Programme (SPP) for North Tajik Water II and Khatlon water companies

Under the North Tajik Water II Programme and the Khatlon Water Rehabilitation Programme, the European Bank for Reconstruction and Development (EBRD) supports a number of water companies owned by SUE Khojajii Manziliyu Kommunali (KMK), in order to  rehabilitate the water supply systems and to provide management support. The SPP is a complementary measure to the programmes and aims at enhancing public ownership by encouraging water conservation, increasing public participation in the provision of water services and raising public awareness on issues related to the construction works and water use through establishment of Water User Committees (WUC). Furthermore, the SPP raises poverty and social  issues. Based on the results of the baseline survey and the information campaign plans the SPP has implemented several campaigns, i.e. school water days, and is recently designing further campaigns for implementation, i.e. TV and  radio  spots. Furthermore, regular WUC have been held in all six project towns, i.e. Isaev, Yovon,  Istaravshan, Penjikent, Shahriston and Zafarobod.


Georgia. Management support: United Water Supply Company of Georgia (UWSCG)

The Government of Georgia and the Asian Development Bank (ADB) have agreed on an ADB assistance programme in Georgia following principal elements of ADB's water policy and the water supply and sanitation sector development in Georgia.  The present "Consultancy Services for Management Contractor" is being implemented as part of the bilateral agreement, with the UWSCG. UWSCG is managing more than 50 water utilities throughout the country. The project supports in institutional development, technical water supply operations, water loss reduction, billing and collection, customer relations as well as in the fields of asset, financial and human resources management.


Tanzania. Urban Water Supply and Sanitation Programme: Capacity Development, Kigoma, Lindi, Sumbawanga

The Capacity Building Programme for the utilities of Kigoma, Lindi and Sumbawanga has entered the second contract year and will see a peak of activities during this first half of 2016. SW experts continue their long-term engagement in Lindi and Sumbawanga,  district   meter   areas   (DMA) establishment and non-revenue-water (NRW) reduction activities, preparation of and training on standard operational procedures (SOP) for improved water supply operations, management information systems (MIS) enhancement and campaign work for hygiene sensitisation.


Montenegro. Water Supply and Sanitation Adriatic Coast, Phase V, Ulcinj

The Institutional Support Programme on behalf of the water and waste water utiltiy Vodovod i Kanalizacje (ViK) Ulcinj has continued into the 2nd contract year. A new software for commercial and financial operations has been implemented, customer surveys have commenced for updating the database, and a customer service centre taken into operation. Further, geographic information systems (GIS) hard- and software has been updated and training provided. Support was given for tariff adjustment and business planning. The supply system was divided into zones and flow measurements as well as hydraulic modelling carried out. To be continued.


Moldova. Corporate Development and SPP, Chisinau

Since early 2015 is SW supporting the client SA Apa Canal Chisinau especially by covering the technical area  of NRW  as well   as   the  institutional component within the Corporate Development Programme of the project. Further areas of activity are the SPP and the regionalisation process support.


Bosnia & Herzegovina. Plava Voda Regional Water Supply:  Procurement Support, Travnik

In october  2015, SW started a project in Travnik, the twin city of Leipzig, that is financed by the EBRD/London. Within this one-year-project, SW is supporting the local company ‚JP RV Plava Voda' to facilitate the timely and effective procurement of the project components, in particular to: prepare tender documents and carry out tendering process for loan financed components and engage a consultancy firm to provide independent supervision for the loan components.


Kosovo. Sewage disposal in Southwest, Phase III, Gjakova

In this by Kreditanstalt für Wiederaufbau (KfW) financed project, the regional water company Radoniqi in Gjakova will be supported by an implementation consultant for the preparation of detailed design and tender documents, assistance to the project executing agencies (PEA) in tendering and contracting and construction supervision and an accompanying measures consultant for the support in improving their capacities. The project starts this year and SW will cover the accompanying measures component.


Vietnam. Workshops: Business strategies for water utilities (DEVIWAS), Vung Tau

In a two-day interactive workshop vision, mission and goals for a water supply company have been developed. Different hand tools were presented. At the same time necessary conditions to develop strategies were discussed:the need for clear decisions at the enterprise level with respect to the long-term intention (vision); the derivation of the mission and the strategic objectives the vision; the provision of clear and uniform metrics; defining clear and named ahead of expectations and/or goals; the derivative of internal optimization processes. Presented were these tools: SWOT analysis, benchmarking, 7S method, CANVAS model and SCARF model. The theoretical part was interrupted by group work. Using case studies, the course content were checked. The interactive dialogue coined this workshop and urged the participants to actively participate.



WORLD WATER DAY / March 2015 / Water and Sustainable Development 


Bolivia. Program for sustainable drinking water supply and sanitation in peri-urban areas (PERIAGUA, 2013-2015), Santa Cruz de la Sierra & Tarija

One main development problem in Bolivia is the inadequate provision of services for water supply and sanitation. In 2008 25% of the population had no regular access to drinking water and 52% of Bolivians had no access to wastewater treatment. Another problem is the poor quality of water, which in many places leads to water-borne diseases. The causes are the inadequate infrastructure in the water and wastewater sector,  the  deficient  quality, of  services, fragmented operator structures and weak sector institutions and the lack of a coherent legislative and regulatory framework for the sector. In addition unclear rights to use water resources are increasingly leading to local conflicts between water users (drinking water, irrigation, mining, and industrial use). Moreover, the integrated management of water resources is still in its initial phase. The program aims to improve access especially in poorer communities to a sustainable and efficient water supply and wastewater disposal taking into account aspects of Integrated Water Resources Management (IWRM). 

Main activities include: 

  • Advice to the central government and regional authorities for the sustainable management of water resources,
  • Advice and assistance in the implementation of the national programme for the renovation and sustainable operation of existing wastewater plants,
  • Revision of process and quality standards for drinking water quality,
  • Develop a plan for monitoring of the presence of pesticides, arsenic, manganese, iron, fluorides in surface / ground water used in the water supply system of the cities Tarija and Santa Cruz de la Sierra,  
  • Elaboration of technical requirements, design criteria and appropriate water treatment schemes,
  • Implement the revised process and quality standards for drinking water quality and transmit the results to the supervision authority according to the rules,
  • Analysis of hydrogeological system in Santa Cruz and Tarija (origin of water, zones of ground water recharge, connections and interactions of different ground and surface water sources) based on iso-topic data,
  • Propose a work plan for implementation of a water monitoring system for ground water and surface based on isotopic analysis (water sampling, parameters and methods of analysing, interpretation of results).
  • Development and implementation of training programme and field trips in Germany regarding modern concepts for Bolivian participants (ministry for drinking water and sanitation, the national water regulatory authority and the regional water utilities of Santa Cruz and Tarija). 


Montenegro. Water supply and sanitation Adriatic coast, Phase V: Consulting services for institutional support (2014-2017), Ulcinj 

After a 3-years institutional support project conducted in the years 2009-2012 for the coastal utilities of Bar, Herceg Novi, Kotor and Tivat, Sachsen Wasser in 2014 returned to Montenegro for a new programme:  This time it is dedicated to the water and wastewater utility Vodovod i Kanalizacje (ViK) of Ulcinj, the southernmost city in Montenegro. The coastal town of Ulcinj has a population of 20,000, however in the summer months attracts ca. 100,000 tourists, year by year. Contracted by the regional service company and Project Executing Agency, Vodacom d.o.o., Sachsen Wasser supports the ViK regarding the improvement of institutional, financial/ commercial and technical performance. One of the aims is to enable the ViK to reach milestones regarding key parameters (e.g. cost coverage and staff level), required for the implementation of a major KfW investment programme of ca. 20 million €, to improve the water supply and wastewater infrastructure in the municipality. 

Consulting, training and coaching services are performed, for example, in the following fields: 

  • Field 1: Development of a Business Plan (BP) and Tariff Adjustment Plan (TAP), support in annual updated of TAP and BP,
  • Field 2: Implementation of a mana-gement information system and reporting system, 
  • Field 3: Improvement of a billing/ accounting system and technical databases, including build-up of geographic  information system database at the utility and introduction of integrated billing and accounting software, 
  • Field 4:  Improvement of a financial management system, accounting and cost control, including harmonisation of chart of accounts, cost accounting, procedural improvements,  
  • Field 5: Improvement of commercial policies and procedures, 
  • Field 6: Improvement of operation and maintenance processes for water supply and wastewater management, 
  • Field 7: Loss reduction measures, including procurement and  training  of leak detection equipment, implementation support for network zoning, hydraulic modelling,  
  • Field 8: Regulatory management and monitoring, including advice on legal framework, service agreements, customer contracts,  
  • Field 9: Improvement of public relations and customer communication,
  • Field 10: Assistance in human resources and organisational development. 


Tajikistan. Stakeholder Participation Program-me for North Tajik Water II and Khat-lon water companies (2014-2016), Khatlon  

Under the North Tajik Water II Project, the EBRD supports a number of water companies owned by SUE Khojajii Manziliyu Kommunali (KMK), in order to 

  • rehabilitate the water supply system and, where applicable, allow selected wastewater improvements,
  • improve billing and collection efficiency, and
  • improve financial and operational management.

The Stakeholder Participation Programme (SPP) is a complementary measure to the programme and aims at enhancing public ownership by encouraging water conservation, increasing public participation in the provision of water services (service quality, rehabilitation activities, tariff reform) and raising public awareness on issues related to the project implementation and water use through establishment of Water User Committees (WUC). Furthermore, the SPP will integrate poverty and social issues  into the  proposed tariff reforms and thereby assist the companies to improve their corporate governance. SPP implementation will also include assistance to the companies in finalisation and implementation of the Stakeholder Engagement Plans (SEPs). 

Main activities include: 

  • Identification of information needs,
  • Preparation and execution of an information campaign targeting the involved stakeholders and the public,
  • Implementation of an information and awareness raising campaign in each of the six project municipalities,
  • Implementation of an information and awareness raising campaign in each of the six project municipalities,
  • Implementation of baseline and end-of-project awareness assessment survey to evaluate impact of information campaign,
  • Creation of and support to WUCs at the level of neighbourhood associations, including training and institutional start-up support,  
  • Creation of Advisory Committees comprising all major stakeholders including WUC representatives, local industry and local authorities in each of the four project municipalities,
  • Facilitation of meetings and work-shops, advisory services to the committees and WUCs during the consultation and discussion process. 


Tajikistan. Second Dushanbe water supply project (2012-2015): Study visits for staff of SUE Dushanbe Vodokanal, Leipzig 

This specialised training programme focused on the further education of managers from Dushanbe Vodokanal (DVK) with up-to-date practices of water utility management, both in technical and commercial terms. In total, Sachsen Wasser welcomed  21 managing Staff of DVK in Leipzig as part of four study visits during September to November 2014.  

Network operation and water meter management 

  • Water losses: Non-revenue water, water balance, indicators,
  • Leak detection: inspection, main-tenance, documentation, equip-ment,
  • Water supply asset management: Water meter management, methods for network rehabilitation, investments, software for asset management and assessment.  


  • Water quality standards, sampling frequencies, reporting obligations,
  • Water quality control systems, disinfectant procedures, contamination, sampling strategies,
  • Laboratory Information Management System, monitoring, documentation, scheduling,
  • Sample-taking, analysis for routine parameters. 

SCADA (Supervisory Control and Data Acquisition) and electro-mechanical equipment 

  • Operation of drinking water network, inspection, cleaning, energy efficiency,
  • Operations of pumps and electric motors, inspection, parameters, maintenance, repair. 

Water utility management: Financial, commercial and human resources 

  • Financial / commercial management, relation and responsibilities,
  • Commercial / customer management, relations, rights and responsibilities, billing and collection, key account management, public relations,
  • Human Resources Management, careers, curricula, apprenticeship, training, merit payment systems. 


Tanzania. Urban water supply and sanitation programme / Capacity development (2014-2017), Kigoma, Lindi, Sumbawanga 

In May 2014, Sachsen Wasser started work with their partners on a three-year consultancy assignment funded by KfW in Tanzania. On behalf of the Ministry of Water (MoW), consulting and training measures are implemented to improve the water supply and sanitation situation in the remote towns of Kigoma, Sumbawanga and Lindi. A special challenge on this project is to manage a coherent approach and communication between the three towns - they are far apart and face individual challenges.

The consultant performs advisory, training and coaching services  mainly in the following fields:

  • Strengthening of the general management capacity of the Urban Water and Sewerage Authorities (UWASAs), development and implementation of Business Plans, organisational and institutional set-up, human resources management,
  • Strengthening of financial and commercial management capacities of the UWASAs, including im-provement of financial management and accounting procedures, billing and collection procedures,
  • Enhancing the technical capacities of the UWASAs to plan, operate and maintain water supply and sanitation facilities, including training and routine operation and maintenance procedures, develop-ment of standard operation procedures, pilot zoning, water balances 
  • Improving customer orientation and marketing of the UWASAs, including customer service training, guidelines, routine commercial procedures, public relations enhancement and campaign support in hygiene.





Based on our wide practical experience  in operation of water & wastewater facilities we offer individual Operational Coaching Programmes in the field of O&M of WWTPs and water supply networks / water losses for  operational staff at our headquarters in Leipzig.

OCP Wastewater Treatment Plants

During this Coaching Program the participants will be familiarised in depth with the operations of a functioning conventional WWTP and will be embedded into the day-to-day operations of the plant. At the end of the coaching, they are competent in the routine operational procedures of a conventional WWTP and are capable to explain operational relations and identify and solve operational problems and challenges.


4 weeks (March - November)


WWTP Rosenthal / Leipzig

Target Group:

Operational Staff of WWTP

N° of Participants:

max 2 simultaneously


German, English as auxiliary language for clarification


Week 1: Introduction to the WWTP - Initial coaching on tasks to be performed by participants incl. Health & Safety precautions - Setting up assignment plan for participants

Week 2 & 3: Integration of the participants into the regular operational shifts to undergo a complete cycle of routine O&M procedures inclusive quality monitoring (influent/effluent) and measures in case of disturbances / emergencies of all components at the WWTP: - Mechanical Treatment (Screens, Grit Removal, Primary Settlement) - Biological Treatment and Further Treatment (Activated Sludge Treatment, Phosphate Elimination) - Sludge Treatment (Thickeners, Digestion, De-Watering)

Week 4: Finalisation of practical coaching in shifts - Finalisation, wrap-up, clarification - Competence test and certificate

Post Coaching supplied for 4 weeks by Sachsen Wasser

OCP Water Supply Networks / Water Losses

Participants of this Coaching Program will be familiarised with common practices of O&M of water supply networks and will be embedded into daily operations practices. Furthermore participants will also be introduced to methods of water loss reduction (establishment / monitoring of DMAs, management of pressure zones, modern asset management, active leak detection). At the end of the coaching program, participants will have an understanding of relevant tasks of water supply network operations and water loss reduction and are able to identify operational problems and propose possible solutions.


3 weeks (May - September)


Supply Area of KWL / Leipzig

Target Group:

Operational Staff of Water Utilities (Water Supply Network)

N° of Participants: 



German, English as auxiliary language for clarification


Day 1 - 3: Introduction & Overview of Supply Area of KWL - Initial Coaching on tasks and assignment plan - Theoretical principles  

Day 4 - 12: Practical coaching in following fields: planning of tasks of preventative maintenance, inspections of water network and fittings, documentation (mobile GIS), pipe flushing, monitoring and detection of water losses in DMAs by using noise loggers, correlators, ground microphones, pressure sensors      

Day 13 - 15: Data evaluation of work conducted by participant (e.g. calculation of  water losses) - Finalisation, wrap-up, clarification of open issues, competence test, certificate

Post-Coaching supplied for 4 weeks by Sachsen Wasser