Water. Wastewater. Worldwide
Services
Commercial Strengthening of Water Utilities
- Improvement of billing and collection
- Revenue enhancement
- Collection rate
- Debtors analysis
- Improvement of customer databases and customer-related procedures
- Organisation and execution of comprehensive customer surveys
- Innovative and integrated software solutions
- Customer relations management: contracts, service improvements
Financial Support to Water Utilities
- Business planning
- Corporate development planning
- Tariff studies and adjustment planning, introduction of cost covering tariffs
- Introduction of tailor-made chart of account and cost accounting
- Innovative and integrated software solutions
- Improvement of accounting procedures and introduction of IAS/IFRS
Institutional Support and Management Consultancy
- Organisational structure optimisation of utilities
- Institutional set-up and legal advisory
- Service agreements
- Human resources assessments, optimisation of departmental functions
- Job descriptions
- Introduction of tailor-made Management Information Systems (MIS) for utilities
- Public relations (PR)
- Communications advisory
- Stakeholder participation
Technical Support / Operations & Maintenance (O&M)
- Conditions survey of facilities (water supply and waste water)
- Energy audits and improvement concepts
- O&M improvements and routine instructions (“SOPs”)
- Training in application of O&M equipment
- Non-revenue-water (NRW) reduction: Pilot zoning, measurements and loss determination, leak detection, water balancing, water audits, preparation and implementation of NRW reduction strategies
- Water meter management
- Build-up of GIS databases water supply and sewer networks
- Optimisation of workshops and laboratory
Training / Capacity Building
- Tailor-made training courses in all aspects of water utility management
- Study visits at Leipzig head-quarters with demonstration of facilities, routines and procedures
- Stakeholder capacity building, e.g. water user associations
Water Sector Project Development & Feasibility Studies
- Project appraisal in water supply and waste water
- Feasibility studies including financial and sensitivity analysis
- Project management
- Tender procedures
- Monitoring