Itang, Gambella region: United Nations Children`s Fund, UNICEF: Capacity Building for Itang Water Utility

The Capacity Building project for the Itang Water Utility, ITWU, located in the Gambella region of Ethiopia, near the South-Sudan border, financed by UNICEF and KfW, is running since the second half of 2018 to establish and capacitate a newly formed utility responsible for managing the water supply system for the host communities (Itang town, Thupham town and Abol community) and to the refugee camps in the region, namely Tierkidi, Nguenyyiel and Kule, a total population of about 250,000.

The Project outcomes are aiming at

  • an improved (continues) water supply in the hands of local/regional authorities/bodies,
  • long lasting solutions for both refugees and hosting communities,
  • equity in terms of distribution of services for access to (water) resources.

Recently, the project has implemented an extended financial and commercial IT system which consists of accounting, billing, collection, human resources, work orders and other supporting modules. Trainings were provided and the utility staff has started familiarizing with the new software and hardware. Continues mentoring and coaching over the coming project months will further support the sustainability of this investment. Currently, the update of the business plan for the utility and an affordability assessment is implemented in Itang and Turpham communities. The results of this will be considered in the discussion for a tariff adjustment. A positive result is the stable water supply continuity in the service area over the last quarter. Continues training and mentoring is provided to the operation and maintenance team and recently a new engineer for the O&M team was hired by the utility.


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